Help
How to send a free eCard
eCards are free and you can send as many as you like.
Click the Preview button to view the card.
When you�re ready to send it, click Send Card. Then enter the following:
- Your name and email address
- The recipient�s name and email address
- Your message
Finally, click Send and your card will be dispatched.
You can also send a real card by visiting www.marksandspencerpersonalised.com
M&S Personalised Cards Help
Why use Personalised Cards?
M&S Personalised Cards will change the way you send greetings cards forever. Make occasions more special by giving someone a unique card, just for them. It�s so much more thoughtful and personal, and it�s fun too.
You can create greetings card for anyone and any occasion. Ways you can personalise include adding the name of the person and creating a special message of your own. You can even add your own photos to some designs.
Once you�ve personalised the card, you can have it posted to the recipient, or we can send it to you in an extra envelope so you can sign and send it yourself.
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How much do personalised cards cost?
The sizes and prices for personalised cards are shown in the table below.
Size |
Price |
Mini 105 x 105mm |
�1.99 (+ 47p for p&p) |
Standard 150 x 150mm |
�2.99 (+ 47p for p&p) |
Large 215 x 215mm |
�4.99 (+ 70p for p&p) |
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Delivery Information
Cards are sent by Royal Mail. Most deliveries will arrive the following day, but we suggest you allow up to 3 working days for delivery.
You can choose for the card to be sent immediately or on a particular date. You can also choose to have the card sent to you or to the recipient. See how to buy a card for more information.
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How to find and preview a card
>Find a card
>Preview a card
Find a card
There are 3 ways to look for a card:
Click on the dropdowns in the card finder.
These are dropdown lists showing types of occasions and recipients you may be looking for. For example, for a friend�s birthday you would choose Birthday from Shop by Occasion and Friend from Shop by Recipient. Click Search to see all the cards suitable for a friend�s birthday.
Enter a keyword in the Search box
This is useful for searching for specific things you�d like to see on the card. For example, enter �football� if you want to see all the cards with footballs on them. You can enter more than one word, however entering �dad� and �football� would give search results of all the cards for dads plus all the cards showing footballs.
>click here to start looking for a card<link to homepage>
Preview a card
Previewing the card lets you see the front, inside and back. You can then personalise the card, upload a photo to some designs, or save it to My Favourites.
To Preview a card:
- Find a card you want to personalise
- Click SELECT below your chosen card to see the preview
- Click on �view inside� under the card to see the front, inside and back. You can also �turn� the pages with your mouse
- To preview another card, go back to the previous page and start again. Alternatively, you can choose one of the cards displayed at the bottom of the preview screen within �You may also like�.
Now you�re ready to personalise your card
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How to personalise a card
Once you�ve chosen a card to personalise, click the �PERSONALISE CARD� button.
How to personalise the words
How to upload a photo
Uploading Photos - Frequently Asked Questions
How to personalise the words
You can adapt the original words on the card. For example, you can add the person�s name. Or you can delete the original words and replace them with your own.
Each card has text boxes with grey outlines. They show the places where you can personalise the words on the card. The boxes will change colour when you hover over them with your mouse.
Click inside the text box to change the words. When you�ve finished, you can click the Spell box to check your spelling.
If your card has words that aren�t in a grey text box, then they can�t be changed. �
How to upload a photo
Some of our cards are Photo Upload cards which means you can use your own photos and images to create your own unique design. Select the Photo Upload option from the Styles list on the card selection page to see all our Photo Upload cards. Cards with photo upload opportunities will have a camera icon next to select buttons as well.
To upload a photo:
- Before you start, read M&S Personalised Cards terms & conditions
- Choose a Photo Upload card and click Preview.
- Click Upload Photos.
- Use the Browse button to find the photos that you want to upload. You can upload up to 10 photos or images at a time.
- Tick the box to agree to our terms & conditions.
- Click �UPLOAD YOUR IMAGES� button.
Your photos are uploaded to the M&S Personalised system. Please note that this may take some time depending on the size and number of photos you�ve selected.
- Once the photos have uploaded the card editor will be displayed � the uploaded photos are shown in the Photo Tray on the left-hand side of the page. If you have several albums already created you can select the photos within the album you want from the album drop down.
- Select the photo you need from the Photo Tray by clicking on the photo and dragging it across to the card.
- Click on the photo or click on �Open photo editor� in the Photo Tray to display the Photo Tools � these can be used to rotate, flip, resize and even change the colour of your photo.
- You can now continue to personalise the words on the card if you haven�t done so already.
- Once you�re happy with your changes, you can do either of the following:
Click ADD TO BASKET to buy the card now.
Or click SAVE FOR LATER to save the card to your Favourites to buy later.
Uploading Photos - Frequently Asked Questions
Can I add my own photo to my card?
Yes, if you�ve chosen a Photo Upload card. These cards have a camera icon next to the Select button and an empty box or shape for your photo.
Why has my image been cropped?
This might be because your image was not set to the correct aspect ratio. All files must be set to the proper format before uploading, as this may affect the cropping of your image.
What does resolution mean?
Resolution means the number of pixels in an image, and is sometimes referred to by the width and height of the image as well as the total number of pixels in the image.
For example, this may be described as being 1600 pixels wide and 1200 pixels high (1600x1200), which contains 1,920,000 pixels (or almost 2 Megapixels). Higher resolution photos have more pixels, and while they allow for more detail, they result in larger file sizes. The more pixels that an image contains (higher resolution), the better the quality and clarity of the image.
What types of files do you accept?
This list below details the file types you can currently upload:
Upload via browser (jpg, gif, tif, windows bmp, png)
Upload via PCUploader (jpg, gif, tif, windows bmp)
How long can my images be stored?
All newly uploaded and existing photos in your Marks & Spencer account will be stored there free of charge until either you delete them yourself or until you cease to be an Active User. An Active User is defined as anyone who accesses their account at least once every 180 days and makes a purchase from their account at least once every 365 days. Email notifications will be sent to the email address on record 30 days before we remove any photos. Please note that Marks & Spencer reserves the right to modify this policy without notice at any time.
Can I upload black & white images?
We can currently print colour, black & white, sepia, and any toned images.
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How to save a card to My Favourites
You can save a card to My Favourites before or after you personalise it. Click SAVE FOR LATER from the preview screen or when you�ve finished personalising your card. Choose a memorable name when you save your card to make it easy to find later.
You can view or edit cards in My Favourites any time:
- Personalise cards by clicking Edit next to your selected card
- Buy cards by clicking Add to Basket
- Delete cards by clicking Delete Card. A pop up will appear asking for confirmation.�Click Delete to confirm.
How to buy and send a card
- How to buy and send a personalised card
- How to send a free eCard
Click the ADD TO BASKET button to buy a card. You can do this when:
- Previewing a card on any cards that don�t need to be personalised. The card will be sent with the original message and design shown in the preview.
- Personalising a card<link to how to personalise a card>
- Viewing cards in Your Favourites
When you�ve added the card to your basket, you can proceed to checkout.
- Sign in or register.
- If you already have an account for M&S Personalised cards, please sign in. Please note you cannot use your M&S login for this site, however, you may choose to use the same login details.
- If you�re new to M&S Personalised cards, please set up a new account<link to how to set up and use my account>. This is quick and easy and will allow you to save addresses, set reminders and much more.
Choose a delivery address.
You can have the card posted directly to the recipient by clicking SEND TO RECIPIENT. Click ADD NEW ADDRESS to fill in their address details. �If the recipient�s address is already in your address book, select it from the Choose Address dropdown list.
If you prefer, we can send the card to you so that you can sign it. Just click SEND TO ME. Cards sent to you will be posted in an extra outer envelope so you can personalise the card�s envelope for the recipient with their address or special message. We do not charge extra for this service.
If you have already added your address to your Profile in My Account, this section will fill in automatically.
- Set a time to send the card.
Next, choose a date to send the card. Please remember, the date you choose is the date we�ll post the card, not the date it will arrive. Cards are sent by Royal Mail. Most deliveries will arrive the following day, but we suggest you allow up to 3 working days for delivery. Please note, we cannot accept responsibility for any delays in Royal Mail�s service.
You can choose for the card to be sent immediately by selecting Send Now. �
Alternatively, click Choose a delivery date to select a date. Once you click on the radio button the calendar will open automatically, alternatively you can also click on the calendar icon as well.
4. Click the �CONTINUE� button to proceed to checkout.
5. Confirm the size and details of the card(s) selected.
A list of the card(s) that you�ve added to your basket is displayed. You can now:
- Select which size of card you want to send; mini, standard or large. Click here for prices. (link to How much do Personalised cards cost)
- Edit the card
- Change the delivery date and address
- Delete the card by clicking Remove
- Click CONTINUE SHOPPING to add other cards to your order
6. Check out. When you�re happy with your order, click PROCEED TO CHECKOUT.
7. Make a payment.
The total for your order, including postage and handling, is displayed at the top left of the tab. Please enter the details of the card you want to use to pay for your order, and then enter a billing address. �If you have selected the card to be sent to yourself with your payment address you can select �Billing address same as recipient address� and the address will then be automatically populated.
8. Click PLACE ORDER
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How to set up and use My Account
To send M&S Personalised Cards, you have to set up an account.
Why set up a separate account for Personalised Cards?
As M&S Personalised website is managed slightly differently from the rest of the Marks and Spencer website, you will need to set up an account. You can still use your usual M&S login details to register. We�re sorry that this is a little extra effort, but the good news is there are great benefits to having a Personalised Cards account. These include setting up reminders so you never miss a birthday or special occasion. You can even get organised by personalising cards and arranging delivery in advance. Your account also lets you track orders, view your order history and save delivery addresses for your friends and family.
How to set up an account
To set up an account, click on My Account in the header navigation. Alternatively, you can create an account when you buy a card.
It�s easy to set up an account. Just enter your details where indicated on the form and tick the box to agree to our terms & conditions.
Your account details will be set up and you will then be able to buy personalised cards and use your My Account features. You can manage your account details at any time by clicking the My Account tab.
M&S Personalised Cards is operated by a third party supplier on behalf of Marks & Spencer. Your details will only be used by our supplier to process and supply your personalised cards. Marks and Spencer may send you promotional emails from time to time but your details will not be shared with any other companies.
>click here for M&S Personalised Cards privacy policy
How to change your My Account details
To enter or change your details click on My Account:
Click My Details on the left-hand side. You can now:
Change your email address
Change your password
Change your details
Enter/change your address
After making your changes, click SAVE CHANGES in each section in order to save the changes.
How to Manage your Address Book
First, sign in to your account or register.
You can find your Address Book by clicking Manage Address Book in My Account or by clicking My Address Book at the bottom of the screen.
To add a new address, click Add New Address and enter the details where indicated. Then click SAVE.
To find an address, you can look through All your addresses or use the letter tabs at the top to find the name and address you need. Click on an entry to view all its details.
To edit an address, select it and click Edit. �
To delete an address, select it and click Delete.
How to manage your calendar of events
Once you�ve set up an account, you can create a calendar of events that allows you to record birthdays, anniversaries, weddings or other occasions when you might want to send a card. You can then set up an email reminder to prompt you before each event in your calendar.
You can access your calendar of events by clicking on My Account and then click on Calender and events on the left.
Adding an Event Reminder
You can add a new event reminder in two ways:
Click Add Event Reminder or click on the date of the special occasion in the calendar, then enter or select the name of the person from the drop down whose occasion you are celebrating. Enter details of the occasion in the Reminder Description field.
Alternatively, in the Reminder Description field, enter the type of occasion. Enter the date of the event. It�s not necessary to enter a year if it�s a recurring event such as a birthday or anniversary. If you clicked on a date in order to enter the event details from the calender, that date will be selected automatically.
Click Save.
Once an event�s been entered in your calendar, the date for that event is highlighted in the calendar and a list of events is displayed underneath.
You can select any event from the list to view, edit or delete the event details.
Events that are coming up within one month are shown on your main My Account page under Calendar and events. You can use it to select an event for a personalised card.
How to track your orders
To view the status of your order:
- Sign in
- Click the My Account tab.
Your account details will be displayed showing any items you�ve ordered recently.
- Click Track an order to view an order history in more detail.
This displays a list of your most recent orders and their status. You can choose to view up to the last 20 orders placed.
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Contact M&S Personalised Cards
You can contact us via email or by telephone, click Contact us for more information.
In the event that your card(s) are damaged, or are of unacceptable quality, lost or not returned, M&S Personalised will either a) refund the full amount of the purchase or b) resubmit your order at no extra cost. Contact us to let us know if you incur these events.
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